Support Engineer

Chicago, IL

About the Position:

Chicago-based cloud computing startup is growing quickly. We are seeking someone to put a human touch on our support. The Support engineer will be eager to jump in, learn quickly, and immediately take on customer support via forums, email, IM, phone, and Skype.

High quality customer interactions are much more important to us than closing tickets. A support engineer will help us ensure our customers understand and are satisfied with every interaction with us.

While we hope our products are straightforward, our customers frequently need help configuring their networks. VNS3 is compatible with most devices and clouds but every set up is unique. We need your help to both educate and assist customers who get lost along the way.

You Are:

  • A technical-minded person looking for more exciting opportunities to learn and flex your mental muscles
  • Hungry to devour knowledge, even if it isn’t “in your job description”
  • Ready for new, fast-paced challenges every day
  • Excited about the future of technology: networking, cloud, containers, IaaS, and open source
  • Skilled in the ways of communication – the written word, teamwork, and empathy
  • A rare breed of listener, problem-solver, and teacher
  • Passionate about getting it right, not finishing it quickly
  • Eager to dazzle us with your ability to adapt and learn beyond any old job description

 

The nitty gritty

Cohesive Networks builds and supports VNS3, a family of virtual networking appliances that are available on top of most cloud IaaS infrastructures. Customers look for security, connectivity, and integration for their vital applications, and use VNS3 to power their businesses.

We are:

  • “Honest Midwesterners” who’ve worked in enterprises, banks, and startups
  • Focused on networking and security software
  • Working with enterprises securing and infrastructure teams to connect applications to/in the cloud
  • Passionate about both learning and sharing knowledge with our team, customers, partners and community

Benefits:

  • Near the CTA, Ogilvie Metra, and Union Station Metra stops in the Loop
  • Contract or Salary, DOE
  • Health & dental benefits
  • Bonuses
  • Generous vacation + paid holidays
  • Flexible hours and work-from-home options

Requirements:

  • NO recruiters or headhunters
  • Must be US citizen or green card holder

Other Job Details:

  • We are equal opportunity employers company equity eligible,
  • Flexible work hours and work from home options,
  • Generous vacation, paid sick leave, and holiday time,
  • Office benefits: near CTA & Metra, in-building gym membership, team outings

If this looks like a gig for you, contact us directly: contactmeATcohesive.net
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