Cohesive Networks offers support plans to match your needs. Need help? We can get your cloud projects back on track. We offer free forum support, standard email support for all paid edition users through our support site. Response time SLAs, support numbers and priority access are provided via Enhanced Support Packs and 24/7 Response Subscriptions.
Standard Support does not include product orientation, implementation services (configuration issues with 3rd party firewalls, routers, or remote gateways used to connect to VNS3) or training. For services, please contact our sales department for more information.
Cohesive Networks provides technical support to our Free Edition users via the Cohesive Networks ZenDesk forum. Cohesive Networks will respond in a timely manner, as available, to all forum questions. Forum support is the default commitment for all free proof-of-concepts, pilots,and trials.
1Business Hours: 3am to 5pm US Central time Monday through Friday, excluding NYSE holidays, New Year’s Eve Day, 4th Friday of November, and Christmas Eve Day
2Lower priority cases may be initiated as Standard Support at no charge.
3Non-business Hours: 5pm to 3am US Central time Monday through Friday, all day Saturday and Sunday, and NYSE holidays, New Year’s Eve Day, 4th Friday of November, and Christmas Eve Day.
Standard Support Does NOT include:
Enhanced Support PACKS:
Annual 24×7 Response Subscription Plan
Requirements for Out of Hours Support: